Resources
The DSP glossary
Plain-language definitions of the scorecard metrics, tools and station words a new owner meets in the first month. General descriptions — always check the current program documentation for exact definitions.
- DSPDelivery Service Partner
- An independent business that delivers Amazon packages with its own drivers and vans out of an Amazon delivery station, under the Amazon DSP program. How DSPCrew helps with back office and reporting
- Scorecard
- The weekly performance report a DSP receives from the program. It groups metrics into areas such as safety and compliance, quality and team, and places the DSP in a tier for the week. How DSPCrew helps with performance and scorecard
- Fantastic Plus
- The top tier on the weekly scorecard. Consistent tier performance is one of the things that protects a DSP’s route volume. How DSPCrew helps with performance and scorecard
- DCRDelivery Completion Rate
- A quality metric describing the share of packages dispatched that were delivered rather than returned to the station. How DSPCrew helps with performance and scorecard
- DNRDelivered Not Received
- Packages marked delivered that the customer reports as not received. Photo on delivery and correct delivery locations are the usual levers. How DSPCrew helps with performance and scorecard
- PODPhoto on Delivery
- The delivery photo taken in the driver app. A quality metric tracks how often a valid photo is captured where one is expected. How DSPCrew helps with performance and scorecard
- DSBDelivery Success Behaviors
- A group of app-driven behaviours during delivery that the scorecard tracks as a quality signal. How DSPCrew helps with performance and scorecard
- DPMODefects Per Million Opportunities
- A rate that expresses delivery defects relative to the number of delivery opportunities, so stations of different sizes can be compared. How DSPCrew helps with performance and scorecard
- CDFCustomer Delivery Feedback
- Feedback customers leave about a delivery, summarised on the scorecard as a quality metric. How DSPCrew helps with performance and scorecard
- Contact Compliance
- Whether drivers use the app’s approved methods to contact customers rather than personal phones. How DSPCrew helps with safety and violations
- Netradyne
- The camera-based safety system used in many DSP vans. It records driving events and produces a safety score; stations review the events to coach drivers. How DSPCrew helps with safety and violations
- FICO Safe Driving Score
- A telematics-based driving score used in the safety area of the scorecard, reflecting behaviours such as speeding, hard braking and distraction events. How DSPCrew helps with safety and violations
- Cortex
- The program portal DSPs use for hiring, onboarding and driver administration tasks. How DSPCrew helps with hr and driver recruitment
- JJ Keller
- A compliance and training provider used by many DSPs for driver training records and DOT-related documentation. How DSPCrew helps with hr and driver recruitment
- Fountain / SmartRecruiters
- Applicant tracking systems used to post driver jobs, screen applicants and move candidates to onboarding. How DSPCrew helps with hr and driver recruitment
- Load-out
- The morning window when routes are staged and vans are loaded before drivers leave the station. How DSPCrew helps with dispatch support
- Rescue
- When a driver takes over part of another driver’s route so all packages are delivered within the day. How DSPCrew helps with dispatch support
- RTSReturn to Station
- Packages that come back undelivered at the end of the day. Tracking why they came back is part of end-of-day reconciliation. How DSPCrew helps with dispatch support
- Standby driver
- A driver scheduled without a fixed route who covers call-outs and overflow. How DSPCrew helps with dispatch support
- Time-card validation
- Checking each driver’s punches against route data before payroll closes so hours, overtime and rescue time are paid correctly. How DSPCrew helps with payroll and bookkeeping
New to the scorecard? Start with a call.
We walk through your last four scorecards with you and tell you which metrics are admin problems and which are driver problems.
Service scope, timing, and commercial terms are confirmed in writing.